What should be your next step if your business details pop up on search in a skewed manner (irrelevant information, vague or incorrect images, very few reviews, etc)? Business listing on google.

By doing so, you can add information like your phone number, address, operating hours, and Wikipedia snippets. Moreover, you can put forward an impactful brand identity with cover images, logos, event snapshots, and business use case pictures. 

Business listing is a tried and tested way to enhance your online visibility and boost your authenticity and improve customer experience.

But what can you do if your business details appear skewed on users' phone screens when you call them? Have you thought about a solution? 

Sorting out your visibility on Google is not enough. You need to have accurate business information on other customer touchpoints as well.

When you make business calls, your caller ID may appear dodgy or risky to customers. For example, your caller ID may display an unverified number, a misspelt brand name, or no brand name and logo for that matter. 

This is where listing your number on Truecaller Business Program can put you on the map of genuine businesses and elevate your reputation in the process. 

What you get is a complete package (as shown below) that establishes your brand identity and enables you to call users with confidence, context, and credibility. With the green screen, verification badge, accurate (tamper-proof) brand name, and call reason, you can give customers an authentic customer experience.

Examples of businesses that have listed their numbers on the Truecaller Business Program

i) Without a verified caller ID, Country Delight's quality and delivery teams were finding it difficult to connect with customers. After listing and grouping their numbers on our business console (based on use cases), they were able to: 

• Instill a sense of trust and safety in customers.

• Consistently clock a calling efficiency of 70%.

• Successfully connect with more customers and deliver food essentials in metros and tier 2 cities of India.

ii) Due to a skewed caller ID, Mfine's customer service and delivery teams couldn't connect seamlessly with users. After listing their business numbers on our platform and getting a verified caller ID, they were able to:  

• Create a positive customer experience about the brands. 

• Ensure trusted communication for users.

• Clock a calling efficiency of 75%, resulting in timely doctor-patient consultations, sample collections, and medicine delivery.

iii) Nestaway wanted an authentic caller identity, as owners and tenants were hesitant to answer its calls due to trust and safety concerns. After listing its business numbers:

• Tenants and owners could quickly identify the calls from Nestaway’s support team, thanks to the Verified tick and an accurate display of the brand name and logo. 

• Its customer support team could promptly resolve the tickets. 

You can go through our knowledge base to learn more about number listing Truecaller Business Program.

Frequently Asked Questions

How does a business listing on Truecaller enhance communication with customers?

By listing your business on Truecaller, you make your business more transparent to customers. When they receive a call from your listed number, they'll see your business name and details, making them more likely to answer the call and engage in communication.

What information should be included in my Truecaller business listing to improve communication?

Essential information like your business name, contact number, and a brief description of your business should be included in your Truecaller listing. This enables customers to understand who is calling and what they might be calling about.

How can I list my business on Truecaller?

You can list your business on Truecaller by signing up for their business solutions and providing the necessary business details for verification. Once verified, your business calls will be identified on Truecaller.

How can Truecaller business listing help in receiving customer feedback?

Truecaller provides a platform for users to mark calls as spam or leave comments. This can serve as a form of feedback, allowing your business to understand customer perception and improve communication experience.