A quick glance into Nestaway 

Nestaway is India's fastest growing "Managed Home Rental Network" attempting to provide better rental solutions via design & technology. We help people search and book rental homes of choice across Indian cities. We assist with move-in and move-out and provide home maintenance services from cleaning to rent payment. 

Digging deeper into Nestaway’s predicament 

Prior to using our solution, Nestaway's primary challenge was to build an authentic caller identity to avoid customer suspicion. Without any verification badges and brand elements (logo and name), there was no brand recognition, and as a result, owners and tenants were hesitant to answer the calls due to trust and safety concerns. 

They were even marking the calls as spam, creating a domino effect and forcing others to do the same. Due to the lack of customer response, the support tickets weren’t getting resolved in a timely manner. 

How did Truecaller Verified Business Caller ID make a difference?

Tenants and owners now easily identify the calls from Nestaway’s support team, thanks to the clear visibility of the brand name and logo. The verification badges and business category tags add more trust and safety to the overall calling experience. 

By displaying the call reason, Nestaway can now set the right expectations for their customers even before the call is picked. The support and service teams can customize the call reason for different customer segments and campaigns, based on the detailed performance reports available on our dashboard. 

They have further strengthened their brand trust and identity with our Video Caller ID feature -  packing their verified caller ID with business use case videos and delivering a lively customer calling experience. 

The result - A super happy Nestaway team

Their calling efficiency went up from 50% to 85%, and they achieved this in the first three months of enlisting their business numbers on our platform. 

There was a significant reduction in spam reports, dropping to 2%.